Arkevia is a digital vault developed by Cegedim, used by companies to dematerialize pay slips and other HR documents. Access is through the MyArkevia portal, where each employee has a secure personal space. The most common point of friction is not the connection itself, but the loss of access after a change in professional situation or the disappearance of the original email address.
Recovering Arkevia access after a change of employer or lost email address
The unique feature of Arkevia compared to other digital vaults is that the account remains active even after leaving the company. Archived documents remain accessible, provided you can log in.
The problem arises when the email address used during the initial activation is no longer accessible. If this address was a work email provided by the former employer, the usual password reset procedure no longer works: the recovery link goes to a deactivated inbox.
In this specific case, the procedure becomes dependent on the HR department. Several options exist depending on the situation:
- If the former employer is still reachable, the HR department can regenerate the credentials or update the email address associated with the account.
- If contact with the former employer is lost, you need to write directly to Arkevia support ([email protected]) providing identification details: name, first name, employee ID if available, former employer.
- If the account was created with a personal address that is still active, resetting the password via the MyArkevia portal remains the quickest route.
To understand how logging into my Arkevia account works in detail, the distinction between these scenarios is crucial. Anticipating the problem means registering a personal email address rather than a professional one from the start.
MyArkevia Portal: difference between myarkevia.com and arkevia.com
A common source of confusion concerns the URL to use. Two addresses coexist and do not lead to the same space.
myarkevia.com is the portal intended for employees. This is where each user can view their pay slips, download their documents, and manage their account settings. The login page requires an email address and password, or an employee ID and secret code for initial activation.
arkevia.com, on the other hand, corresponds to HR and employer functions. An employee trying to log in on this URL with their personal credentials will receive an access denial, without an explicit error message. This detail is enough to block many users who think they have a password problem while they are simply on the wrong site.
First Arkevia login: activation of the employee digital vault
When the employer sets up the dematerialization of pay slips, the employee receives an employee ID and a secret code, usually provided by the HR department. These credentials are only used once, to activate the account.
Activation steps on MyArkevia
The user goes to myarkevia.com and clicks on the login button. The form offers two identification modes. For the first login, you need to select the employee ID/secret code option.
Activation involves accepting the terms of use and the general conditions of use. This step is not a formality: it conditions access to documents already deposited by the employer in the vault.
Once the account is activated, the employee chooses a personal password and associates an email address. It is at this precise moment that one should prioritize a lasting personal address rather than a professional one.
Account security and long-term archiving on Arkevia
The Arkevia vault retains documents for a very long time. This persistence means that account security does not rely solely on the initial password, but also on the ability to maintain access over time.
Password and secure manager
The password must be strong enough and different from those used for other online services. Storing Arkevia credentials in a password manager prevents the most common access loss: simple forgetfulness after several months without logging in.
Local downloading of pay slips
The platform allows downloading each pay slip in PDF format. Even though online archiving is reliable, keeping a local copy on a disk or encrypted storage adds a layer of resilience. A double archiving protects against prolonged access loss, especially in case of disputes with a former employer or service closure by the company.
Points of vigilance for account management
- Regularly check that the email address associated with the account is still active, especially after changing email providers.
- Log in at least once a quarter to confirm that the credentials work and that new documents are properly deposited.
- Never share the employee ID or initial secret code, even with a colleague from the same HR department.
Access to the vault remains available at all times from any connected device. The MyArkevia portal does not offer a dedicated mobile app, but the site is accessible from a mobile browser. In case of persistent technical issues (blank page, loading error), clearing the browser cache or testing with another browser resolves most of the blocks reported by users.
Managing an Arkevia account requires little effort on a daily basis, but any negligence regarding the email address or password can turn a few-second operation into a recovery procedure lasting several days. The most useful reflex remains to treat this digital vault like a bank account: strong credentials, up-to-date recovery address, and local copies of the most sensitive documents.